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Return and Cancellation Policy
We at Glowrexs aim to ensure customer satisfaction and provide a seamless shopping experience. Please read our policies carefully.
Return Policy
We offer a 10-day return policy. This means you have 10 days from the date you receive your item to request a return.
Order Cancellation
- Cancellation requests can only be submitted within 3 days of placing your order.
- Once your order is in process, cancellations may no longer be accepted due to fulfillment procedures.
- Our team will review your cancellation request and provide an update on the status.
If you have any questions or concerns, feel free to reach out to us at info@glowrexs.com.
Return Process
To qualify for a return, your item must meet the following conditions:
- It must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
- Proof of purchase (e.g., receipt) is required.
How to Start a Return:
- Contact us at info@glowrexs.com to initiate the return process.
- Once your return is approved, we will send you an email confirmation with instructions.
- Returns should be sent to the following address:
Locust View Drive
Novato, CA 94947
Note: As we provide free shipping, customers are responsible for return shipping costs. Return labels are not provided.
For any questions regarding returns, you can reach us at info@glowrexs.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Custom or personalized products (e.g., special orders).
- Sale items or gift cards.
Exchanges
To exchange an item, return the original product following our return process. Once approved, you can make a separate purchase for the desired item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without explanation.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved:
- Refunds will be processed to your original payment method within 10 business days.
- Note: Banks and credit card companies may take additional time to reflect the refund.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at info@glowrexs.com.
We appreciate your understanding and cooperation. For further assistance, feel free to reach out to our team.
Return and Cancellation Policy
We at Glowrexs aim to ensure customer satisfaction and provide a seamless shopping experience. Please read our policies carefully.
Return Policy
We offer a 10-day return policy. This means you have 10 days from the date you receive your item to request a return.
Order Cancellation
- Cancellation requests can only be submitted within 3 days of placing your order.
- Once your order is in process, cancellations may no longer be accepted due to fulfillment procedures.
- Our team will review your cancellation request and provide an update on the status.
If you have any questions or concerns, feel free to reach out to us at info@glowrexs.com.
Return Process
To qualify for a return, your item must meet the following conditions:
- It must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
- Proof of purchase (e.g., receipt) is required.
How to Start a Return:
- Contact us at info@glowrexs.com to initiate the return process.
- Once your return is approved, we will send you an email confirmation with instructions.
- Returns should be sent to the following address:
15376 Kuykendahl Road. #99, Houston, Texas 77090, USA
Note: As we provide free shipping, customers are responsible for return shipping costs. Return labels are not provided.
For any questions regarding returns, you can reach us at info@glowrexs.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Custom or personalized products (e.g., special orders).
- Sale items or gift cards.
Exchanges
To exchange an item, return the original product following our return process. Once approved, you can make a separate purchase for the desired item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without explanation.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved:
- Refunds will be processed to your original payment method within 10 business days.
- Note: Banks and credit card companies may take additional time to reflect the refund.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at info@glowrexs.com.
We appreciate your understanding and cooperation. For further assistance, feel free to reach out to our team.
