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Frequently Asked Questions
"Got questions? We've got answers! Explore our FAQ section to learn more about our premium leather outerwear, shipping, returns, and customization options."At Glowrexs, we specialize in handcrafted outerwear made from premium genuine leather. Our jackets, including bomber jackets and trench coats, are designed with precision, ensuring durability, comfort, and timeless style.
Yes! We use only 100% genuine leather, ethically sourced and carefully treated to maintain the highest quality and durability.
We provide a detailed size guide on each product page to help you choose the perfect fit. If you're unsure, contact our customer support for personalized assistance.
Yes! We offer custom sizing and can personalize your jacket to meet your preferences. Simply reach out to us with your requirements before placing an order.
To maintain your jacket’s quality:
- Avoid direct sunlight for extended periods.
- Store in a cool, dry place.
- Use a leather conditioner occasionally.
- Wipe with a damp cloth for regular cleaning.
We accept major credit/debit cards, PayPal, and other secure payment methods to ensure a seamless shopping experience.
Shipping times vary depending on your location. Typically, orders are processed within 2-3 business days, and delivery takes 5-10 business days. Express shipping options are also available.
Yes! We offer worldwide shipping. Shipping rates and delivery times depend on your location and preferred shipping method.
We accept returns and exchanges within 10 days of delivery. The item must be in its original condition, unworn, and with all tags attached. Custom orders, however, are non-refundable.
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment in real-time.
Yes! We frequently run special promotions and offer exclusive discounts to our subscribers. Sign up for our newsletter to stay updated on the latest deals.
You can reach us via email or through our contact page. Our support team is available to assist you with any queries or concerns.
